Recent research has proved that 70% of the users use the chat to ask information: they do it to be reassured, to receive that human feedback that only a clerk can offer physically. And the aim of YITH Live Chat is exactly this one, in an immediate and performing way.
You will improve your e-commerce customer service by offering real-time support and by answering directly to your users’ requests;
You will substantially reduce the number of pending orders and abandoned carts by solving in real-time problems encountered by users or clearing doubts that are preventing them from purchase;
You will be able to offer prompt feedback about your users’ needs guiding them through a positive and informed purchase process and enhance your e-commerce reliability.
This plugin is used by 3.334 customers, with a rating of 4.5/5 and a 97% customer satisfaction in support!